Return & Refund Policy

Thank you for shopping with Dapper Moose Design Company. We value your satisfaction and strive to provide you with high-quality products. If you're not completely satisfied with your purchase, we're here to help.

Returns

• Eligibility:
  Returns are accepted for unused and undamaged items in their original packaging within 30 days of delivery.
  Custom or personalized items are non-refundable unless they arrive damaged or defective.

• Process:
  To initiate a return, please email us at sales@dappermoosedesign.com with your order number and a description of the issue. We will provide you with a return authorization and further instructions.

• Shipping Costs:
  The customer is responsible for return shipping costs unless the item is defective or damaged during shipping. We recommend using a trackable shipping method to ensure we receive the item.

Refunds

• Processing Time:
  Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days, and the credit will be automatically applied to your original payment method.

• Non-Refundable Items:

  • Custom or personalized items

  • Gift cards

  • Sale or clearance items

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at [email address] with photos of the damage and your order details. We will arrange for a replacement or refund at no additional cost to you.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order.

Contact Us

If you have any questions about our return policy or need assistance, please email us at [email address] or use our [Contact Form](link to form).